DiagLogic AI – Terms of Service

Terms v2.2

Effective Date: November 6, 2026 (these terms take effect on the date they are published)
Website / app: https://diaglogicai.netlify.app
Support: diaglogicai.help@gmail.com

1. Who these Terms are between

1.1 Provider. DiagLogic AI is operated by Dillon Gregoire, an individual (sole proprietor) of Horizon City, Texas, doing business as DiagLogic AI ("DiagLogic," "we," "us"). See Section 18.2 (assignment to the LLC).

1.2 Customer. These Terms are a contract between DiagLogic and the business that signs up for the service (the "Shop" or "you"). The person who sets up the account and pays (the "area manager") confirms that he or she has authority to bind the Shop.

1.3 Authorized Users. Technicians, store managers, and other people the Shop invites ("Authorized Users") must also accept these Terms when they first sign in. The Shop is responsible for its Authorized Users' use of the service and for their compliance with these Terms.

1.4 Individual technicians. If an individual technician signs up and pays on his or her own, that technician is the "Shop" under these Terms and agrees to them for his or her own repair business.

1.5 Business use only. The service is sold to automotive repair businesses and professional technicians for use in their trade. It is not offered to consumers or do-it-yourself vehicle owners for personal, family, or household use. By accepting, you represent that you are acquiring the service for business purposes.

1.6 Acceptance. You accept these Terms by checking the box to agree when you first sign in (and again after any material change), by completing checkout, or by using the service. DiagLogic records each acceptance with the user, the Shop, the version of these Terms and the Privacy Policy accepted, and the date and time. If you do not agree, do not use the service.

1.7 Other documents; one agreement. The Privacy Policy at https://diaglogicai.netlify.app/privacy describes the information the service collects and how it is used. These Terms replace the earlier in-app "End-User License & Terms of Service" screen, and its license, anti-piracy, and technician-verification terms are now included in Sections 3 and 8. There is no separate software license or anti-piracy document. Any signed pilot or order agreement between you and DiagLogic controls over these Terms where the two conflict.

2. The service

2.1 What it is. DiagLogic AI is a web app with a chat-based AI assistant called "the Foreman" that guides a technician through diagnostic tests on one vehicle per ticket, one step at a time. It can also produce a diagnostic sheet and an AI-generated repair-order (RO) summary.

2.2 What it is not. The service does not connect to the vehicle, a scan tool, or any OEM or third-party database. It works only from what the technician types, dictates, or photographs, together with the general knowledge of a third-party AI model. It is not OEM service information and is not a substitute for OEM service information, ALLDATA, Identifix, or any other professional repair information service, or for the technician's own training and judgment.

2.3 Coverage is not guaranteed. There is no supported-vehicle list. DiagLogic does not guarantee that the service covers, or gives useful output for, any make, model, year, engine, or system.

2.4 Requirements. The service requires an internet connection and a supported browser. Responses take time to generate and may be delayed or unavailable. No service level is offered unless stated in a signed agreement.

2.5 Changes. We may change, add, or remove features. If a change materially reduces the core service during a paid period, you may cancel under Section 6.

3. Guidance only – the technician is responsible

3.1 Informational guidance, not a diagnosis. All output from the service, including the Foreman's replies, test steps, likely causes, diagnostic sheets, and RO summaries ("Output"), is informational guidance only. It is not a definitive diagnosis, a repair instruction, or a promise that any part is faulty or that any repair will fix the vehicle.

3.2 Technician responsibility. A qualified technician must independently verify every step before acting on it. The Shop and its technicians are solely responsible for deciding which tests to run; performing and interpreting every test and measurement; following the vehicle manufacturer's (OEM) service procedures, specifications, and safety practices; using proper tools and personal protective equipment; any repair, part, or labor sold to the vehicle owner; and checking the work on the vehicle before it is returned to the owner. The Shop will make sure that only qualified technicians use the service and work on vehicles, with the training, tools, and certifications the work requires (for example, ASE or OEM training where appropriate). Before acting on any Output, the technician will verify it against the manufacturer's (OEM) service information, procedures, specifications, and safety practices, or an equivalent professional source such as ALLDATA or Identifix. Where Output conflicts with OEM information, the OEM information controls.

3.3 Output depends on what you enter. Output is only as good as the readings and information the technician enters (for example year/make/model and engine, VIN, complaint, trouble codes, freeze frame, live data, Mode $06, test readings, mileage, and customer statements). Wrong, incomplete, or misread inputs will produce wrong Output. DiagLogic has no access to the vehicle and no way to observe it. The Output is based entirely on the information the Shop's technicians enter. DiagLogic has no way to know about any condition, symptom, test, result, repair, or other fact that a technician does not report, or reports inaccurately or incompletely, and is not responsible for Output that is wrong, incomplete, or unsafe because of missing or inaccurate information.

3.4 Known limitations. You acknowledge that the service, like any AI system, can and does make mistakes, including that:

• TSB, recall, fuse, specification, and other citations may be wrong, out of date, or impossible to verify;
• it can overstate certainty (for example, by saying a result is "verified" or that a test "rules out" a cause);
• its procedures may differ from the OEM procedure for that vehicle;
• it can misidentify the vehicle or engine, especially when no VIN is entered; and
• AI-generated RO summaries may include steps the technician did not perform. The Shop must review and correct any RO summary before using it as a record, giving it to a customer, or submitting it to any warranty company, insurer, or other third party.

3.5 Do not rely on the service for: torque values, fluid types or capacities, or any other OEM specification; TSB, recall, or warranty eligibility; emissions compliance or inspection pass/fail decisions; or final repair decisions. Always use current OEM service information for these.

3.6 No accuracy rate. DiagLogic does not claim or guarantee any accuracy rate, fix rate, or time savings.

3.7 Technician verification acknowledgment. Each Authorized User agrees, when accepting these Terms, that the service gives guidance only and that he or she will personally verify every test result, specification, and repair before acting on it.

3.8 SHOP RESPONSIBILITY FOR VEHICLES. THE SHOP IS SOLELY RESPONSIBLE FOR EVERY INSPECTION, TEST, REPAIR, PART, ROAD TEST, AND QUALITY CHECK PERFORMED ON A VEHICLE, FOR THE DECISION TO RETURN OR RELEASE ANY VEHICLE TO ITS OWNER OR ANYONE ELSE, AND FOR THE VEHICLE'S CONDITION AND SAFETY WHEN IT IS RELEASED. DIAGLOGIC DOES NOT INSPECT, TEST, REPAIR, ROAD-TEST, OR RELEASE ANY VEHICLE AND HAS NO CONTROL OVER THOSE DECISIONS.

4. Safety-critical systems

4.1 SAFETY WARNING. THE SERVICE IS NOT SUPPORTED FOR, AND MUST NOT BE RELIED ON FOR, WORK ON SAFETY-CRITICAL SYSTEMS, INCLUDING: SRS / AIRBAGS AND SEAT-BELT PRETENSIONERS; ADAS AND CAMERA OR RADAR CALIBRATION; ELECTRIC AND HYBRID VEHICLE HIGH-VOLTAGE SYSTEMS; STEERING AND SUSPENSION SAFETY ITEMS; BRAKES AND ABS SIGN-OFF; TIRE AND WHEEL TORQUE; TRANSMISSION INTERNALS; MODULE, IMMOBILIZER, AND KEY PROGRAMMING; AND EMISSIONS COMPLIANCE AND INSPECTION DECISIONS. THE SERVICE IS ALSO NOT SUPPORTED FOR HEAVY-DUTY OR COMMERCIAL VEHICLES OR MOTORCYCLES.

4.2 Work on these systems can cause death, serious injury, or property damage if done wrong. If the Foreman says anything about one of these systems, treat it as unverified general information and follow only the OEM procedure, required training and certification, and proper safety equipment (including high-voltage disable procedures and insulated PPE for EV/hybrid work).

5. Accounts and logins

5.1 One person per login. Each login is for one named person. Do not share logins or passwords.

5.2 One signed-in device per account. The app stores a device id so that a login is signed in on only one device at a time. Signing in on a new device may sign out the old one.

5.3 Sign-in. Sign-in is handled by Netlify Identity, using email and password or Google sign-in.

5.4 Roles and admin access. Admin access depends on the account type:

• Independent shop (one store): one full-access owner, plus one manager whose admin rights are limited to that store.
• Chain (multiple stores): the area manager, plus up to two additional admins the area manager may designate, plus one manager per store whose admin rights are limited to that store.

In a chain, only the area manager can change billing or payment details, cancel the subscription, delete the company account, or promote and demote admins. The additional admins can run diagnoses at any store, invite and close technician and store-manager logins, edit store addresses, and view logs. In an independent shop, the owner holds all of these rights. Store-limited managers can manage users and settings only for their own store. The Shop is responsible for whom it gives admin access to and for removing access when someone leaves.

5.5 Store address and location check. A store can't run diagnoses until its service address is on file. Some roles must be within about 200 meters of the store's map pin to send a diagnosis; the app checks the device's location when a diagnosis is sent (see the Privacy Policy).

5.6 Security. You are responsible for keeping credentials confidential and for activity under your logins. Tell us promptly at diaglogicai.help@gmail.com if you suspect unauthorized use. Remove users who leave the Shop.

6. Subscription, billing, and cancellation

6.1 Pricing. The service is sold as a monthly subscription per store, priced by the number of technicians at that store:

More than 8 technicians or annual billing: contact diaglogicai.help@gmail.com for pricing.

The price, plan, and number of stores shown before you continue to checkout are the ones that apply.

Multi-store discount. At in-app checkout only (not on payment links), a company with 2 stores gets $20 off per store per month. A company with 3 stores gets $30 off per store per month. A company with 4 or more stores gets $40 off per store per month. The discount lasts as long as the subscription is active. It does not apply to the pilot plan. It does not combine with an intro code.

6.2 AUTOMATIC RENEWAL. YOUR SUBSCRIPTION IS CHARGED IN ADVANCE AND RENEWS AUTOMATICALLY EVERY MONTH ON THE SAME DAY OF THE MONTH AS YOUR FIRST PAYMENT, AT THE THEN-CURRENT PRICE FOR YOUR PLAN, UNTIL YOU CANCEL. YOU AUTHORIZE DIAGLOGIC (THROUGH STRIPE) TO CHARGE YOUR CARD EACH MONTH.

6.3 Payment. Payment is by card through Stripe Checkout in the app or a Stripe payment link. Stripe collects card details; DiagLogic does not store card numbers. The area manager pays for the Shop.

6.4 Promo codes and pilot pricing. Pilot and introductory pricing is available only with a promo code issued by DiagLogic; it is not a public offer. Code pricing applies as stated with the code, in any signed pilot agreement, and at checkout before you pay, including how long the code price lasts and the price that follows. IF CODE PRICING INCLUDES A LATER PRICE CHANGE, THE SUBSCRIPTION AUTOMATICALLY CONTINUES AT THE LATER PRICE STATED WITH THE CODE, CHARGED MONTHLY, UNTIL YOU CANCEL.

6.5 Free trial. DiagLogic AI does not offer a public free trial. A 14-day trial is available only with a trial promo code DiagLogic AI gives a shop. The trial includes 1 tech login. There is no payment during the trial. A trial allows diagnoses on up to 2 vehicles per day. A shop cannot start a new trial at a location within 200 meters of a location that already had a trial, until 180 days after that earlier trial account closes.

6.6 NO REFUNDS. FEES ARE NOT REFUNDABLE, INCLUDING FOR PARTIAL MONTHS OR UNUSED TIME, EXCEPT WHERE REQUIRED BY LAW OR TO CORRECT A BILLING ERROR BY DIAGLOGIC. Billing errors and questions about a charge go to diaglogicai.help@gmail.com.

6.7 Cancel anytime. Cancel at any time from Stripe's customer portal (the Manage billing button in the shop log). After you cancel, access continues until the end of the current paid billing period, then ends. There is no further charge and no proration.

6.8 Failed payments and suspension. If a payment fails or the subscription is not active, access to run diagnoses is suspended until payment is made, and restored when the account is paid. Stripe may retry a failed payment. If a payment is refunded, charged back, or flagged for fraud, the Shop is marked unpaid until DiagLogic manually reactivates it. There are no late fees.

6.9 Taxes. Fees do not include taxes. You are responsible for all applicable sales, use, gross receipts, and similar taxes for each store. Tax is based on each store's service address on file with us, and you must keep every store address accurate and current. A store can't run diagnoses until its address is on file. Until a store's address is on file, Texas sales tax is estimated at the maximum combined rate of 8.25% (applied to the taxable portion of the price). Once the address is entered, the correct local rate for that address applies. Any tax charged above the rate for the store's address on file (for example, Texas tax on an out-of-state store, or the difference for a lower-rate Texas city) will be credited to your account on the next billing cycle or refunded, as required by law. We add non-Texas taxes (for example, New Mexico gross receipts tax) only where we are required to collect them.

6.10 Price changes. We may change prices for future billing periods by giving at least 30 days' advance notice by email to the area manager. If you do not agree, cancel before the new price takes effect.

7. Account closure, suspension, and termination

7.1 By you. You may cancel as described in Section 6.7.

7.2 By DiagLogic. We may suspend or close an account immediately if you breach these Terms (including sharing logins, misuse under Section 8, or non-payment), if your use creates a safety, security, or legal risk, or if we stop offering the service. If we close a Shop account, billing in Stripe is canceled. If we stop offering the service for reasons other than your breach, we will give reasonable advance notice.

7.3 Effect. When the account is closed, access ends and the company record and the logins on it are deleted as described in Section 9.7 and the Privacy Policy. Sections 3, 4, 8.3, 9.5, 10 through 16, and 18 survive.

8. Acceptable use and ownership

8.1 Limited bay license. While your subscription is paid, DiagLogic grants the Shop a limited, non-exclusive, non-transferable, non-sublicensable, revocable right for its Authorized Users to use the service only for internal diagnostic work on vehicles in the Shop's own business, at the Shop's stores on the account. Each login is for one named person (see Section 5). This is a license to use the service, not a sale of software.

8.2 Anti-piracy and no circumvention. You may not, and will not let anyone else: share, sell, sublicense, or resell access; copy, reproduce, or republish the service, its screens, workflows, or replies except for the Shop's own repair records; scrape, harvest, or bulk-download content; reverse-engineer, decompile, or try to discover the source code, prompts, decision trees, or instructions behind the service; use the service, its replies, or its screens to build, train, or improve a competing product or service; bypass or interfere with the one-device rule, location check, sign-in, or other security or usage limits; upload malware or unlawful content; or use the service for anything other than professional vehicle diagnosis. Breaking this section is a material breach, and DiagLogic may suspend or close the account immediately under Section 7.2 and seek any remedy available by law, including injunctive relief.

8.3 DiagLogic owns the service. The service and everything in it, including the software and code, the Foreman, its diagnostic workflows and decision trees, prompts and instructions, the design and screens, documentation, and the DiagLogic AI name and branding, are the exclusive property of Dillon Gregoire, an individual (sole proprietor) of Horizon City, Texas, doing business as DiagLogic AI, and its licensors, and are protected by copyright, trade secret, trademark, and other laws. The Shop and its users get no ownership rights. No rights are granted except the limited license in Section 8.1. Shop Data belongs to the Shop as described in Section 9.3.

8.4 Feedback. If you send suggestions, we may use them without obligation to you.

9. Shop data

9.1 What is collected. The service stores what Authorized Users enter, including year/make/model and engine, VIN, complaint, trouble codes, freeze frame, live data, Mode $06, test readings, mileage, customer statements, attached photos (for example a VIN label or scanner screen), the conversation, diagnostic sheets, and tickets (archived in each account's History list); shop and store information (company name, area manager email, store names, addresses and map pins, plan, users and roles); and limited technical data such as a device id and location-check results. Details are in the Privacy Policy.

9.2 Do not enter customer personal information. The service does not ask for vehicle owners' names, phone numbers, emails, or addresses. Do not type or photograph customer personal information (other than the VIN) into the service. If you do, you are responsible for having the right to share it.

9.3 Ownership. As between the parties, the Shop owns its Shop Data (the information its users enter and the Output generated for its tickets). The Shop grants DiagLogic a license to host, process, transmit, and display Shop Data as needed to provide, secure, and support the service, and to review the quality and accuracy of the service, including internal review of tickets (with VINs and the login that ran them) by DiagLogic and its internal tools. DiagLogic may look at results by login to improve the service and support the Shop; it shares per-technician information only with that Shop's owner or area manager, and does not rate technicians for employment decisions. Quality-review copies are kept for up to 30 days, and DiagLogic does not use them to train AI models. This license also covers sending Shop Data to the service providers listed in the Privacy Policy (for example, Google's Gemini API to generate replies).

9.4 Aggregated service data. DiagLogic may create and use de-identified, aggregated information (for example, usage counts, token counts, and error rates) that does not identify the Shop, any person, or any specific vehicle owner, to operate, secure, maintain, and improve the service.

9.5 No AI model training. DiagLogic does not use Shop Data to train or fine-tune AI models. If DiagLogic later wants to use de-identified Shop Data for model training, it will give the Shop advance written notice and will do so only if the Shop opts in.

9.6 No sale of personal data. DiagLogic does not sell personal information or Shop Data.

9.7 Retention and deletion. Closing a login deletes that person's record and sign-in account. Closing a Shop account cancels billing; access continues through the end of the paid period, and the company record and the logins on it are then deleted. A trial, complimentary, or past-due account has no paid period left, so closing it deletes the company record and the logins on it right away. Other Shop Data, such as ticket archives, diagnosis job records, and photos, is kept while the account is active and deleted as described in the Privacy Policy, which also describes records we keep after closure (such as Terms acceptance and billing records). The Shop should keep its own copies of any record it needs (for example, final repair orders).

9.8 Security. DiagLogic uses reasonable administrative and technical measures to protect Shop Data, but no system is perfectly secure. Shop Data is stored with our hosting and service providers described in Section 11 and the Privacy Policy. We will notify the Shop without unreasonable delay if we learn of a breach affecting its Shop Data, as required by law.

9.9 Legal requests. We may disclose Shop Data if required by law, and will try to notify the Shop first where allowed.

10. No OEM affiliation; trademarks

DiagLogic is an independent business. It is not affiliated with, sponsored by, authorized by, or endorsed by General Motors, Chevrolet, Ford, Stellantis, Toyota, Honda, or any other vehicle manufacturer, scan-tool maker, or repair-information provider (including ALLDATA and Identifix). Manufacturer names, model names, and other trademarks appear in the service only to identify vehicles and parts and belong to their owners. Any past dealership experience of DiagLogic's founder does not imply any OEM relationship.

11. Third-party services

The service relies on third parties, including Netlify (hosting, sign-in, storage), Stripe (payments), Google (Gemini AI replies and, at times, Google Search), and OpenStreetMap Nominatim (address lookup). Their services are governed by their own terms. DiagLogic is not responsible for third-party outages, errors, or content, including search results the AI relies on.

12. DISCLAIMER OF WARRANTIES

THE SERVICE AND ALL OUTPUT ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITH ALL FAULTS. TO THE FULLEST EXTENT PERMITTED BY LAW, DIAGLOGIC DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, AND ANY WARRANTY ARISING FROM COURSE OF DEALING OR USAGE OF TRADE. DIAGLOGIC DOES NOT WARRANT THAT ANY OUTPUT IS ACCURATE, COMPLETE, CURRENT, OR SAFE TO FOLLOW, THAT ANY DIAGNOSIS OR REPAIR WILL SUCCEED, THAT ANY TSB, RECALL, OR SPECIFICATION REFERENCE IS CORRECT, OR THAT THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE. NO ADVICE OR INFORMATION FROM THE SERVICE OR FROM DIAGLOGIC CREATES ANY WARRANTY.

13. LIMITATION OF LIABILITY

13.1 NO LIABILITY FOR VEHICLE OUTCOMES. TO THE FULLEST EXTENT PERMITTED BY LAW, DIAGLOGIC IS NOT LIABLE FOR ANY DAMAGE TO ANY VEHICLE OR PROPERTY, ANY MISDIAGNOSIS, ANY UNNECESSARY OR INCORRECT PART OR REPAIR, ANY COMEBACK, REWORK, OR WARRANTY CLAIM, OR ANY CLAIM BY A VEHICLE OWNER, ARISING FROM USE OF OR RELIANCE ON THE SERVICE OR ANY OUTPUT.

13.2 NO CONSEQUENTIAL DAMAGES. IN NO EVENT WILL DIAGLOGIC BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, LABOR TIME, BUSINESS, GOODWILL, OR DATA, EVEN IF ADVISED OF THEIR POSSIBILITY.

13.3 CAP. DIAGLOGIC'S TOTAL LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE FEES THE SHOP ACTUALLY PAID TO DIAGLOGIC FOR THE SERVICE IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM.

13.4 THESE LIMITS APPLY TO ALL THEORIES OF LIABILITY, INCLUDING CONTRACT, WARRANTY, TORT, NEGLIGENCE, STRICT LIABILITY, AND STATUTE, AND EVEN IF A REMEDY FAILS OF ITS ESSENTIAL PURPOSE. THEY DO NOT LIMIT LIABILITY THAT CANNOT BE LIMITED UNDER APPLICABLE LAW, SUCH AS LIABILITY FOR FRAUD OR GROSS NEGLIGENCE WHERE THE LAW DOES NOT ALLOW A LIMIT. The fees reflect this allocation of risk.

14. INDEMNIFICATION BY THE SHOP

THE SHOP WILL DEFEND, INDEMNIFY, AND HOLD HARMLESS DIAGLOGIC, DILLON GREGOIRE PERSONALLY, DIAGLOGIC AI LLC (ONCE FORMED), AND THEIR OWNERS, MEMBERS, MANAGERS, AND CONTRACTORS FROM ALL CLAIMS, LOSSES, DAMAGES, JUDGMENTS, SETTLEMENTS, PENALTIES, COSTS, AND EXPENSES (INCLUDING REASONABLE ATTORNEYS' FEES) BROUGHT BY A VEHICLE OWNER, DRIVER, PASSENGER, WARRANTY COMPANY, INSURER, OR ANY OTHER THIRD PARTY ARISING OUT OF OR RELATING TO: (A) ANY INSPECTION, DIAGNOSIS, TEST, REPAIR, PART, OR LABOR PERFORMED OR SOLD BY THE SHOP OR ITS PERSONNEL; (B) ANY VEHICLE THE SHOP WORKED ON OR RELEASED, INCLUDING PROPERTY DAMAGE, BODILY INJURY, OR DEATH; (C) INFORMATION THE SHOP'S PERSONNEL ENTERED, OR FAILED TO ENTER, INTO THE SERVICE, INCLUDING ANY CUSTOMER PERSONAL INFORMATION; OR (D) THE SHOP'S OR ITS USERS' BREACH OF THESE TERMS OR VIOLATION OF LAW. THIS INDEMNITY APPLIES EVEN IF THE CLAIM ALLEGES OR IS CAUSED IN PART BY THE ORDINARY NEGLIGENCE OF DIAGLOGIC, INCLUDING ANY ERROR IN THE OUTPUT. IT DOES NOT APPLY TO THE EXTENT A CLAIM IS FINALLY DETERMINED TO HAVE BEEN CAUSED BY DIAGLOGIC'S GROSS NEGLIGENCE OR WILLFUL MISCONDUCT. DiagLogic will give the Shop prompt notice of a claim, let the Shop control the defense with counsel reasonably acceptable to DiagLogic, and cooperate at the Shop's expense. The Shop may not settle a claim in a way that admits fault by DiagLogic or imposes an obligation on DiagLogic without DiagLogic's written consent.

15. Texas Deceptive Trade Practices Act

15.1 The Shop represents that it is a business acquiring the service for commercial use, and acknowledges that it is relying on its own judgment and the judgment of its technicians and not on any statement by DiagLogic that is not written in these Terms.

15.2 WAIVER OF CONSUMER RIGHTS. I WAIVE MY RIGHTS UNDER THE DECEPTIVE TRADE PRACTICES-CONSUMER PROTECTION ACT, SECTION 17.41 ET SEQ., BUSINESS & COMMERCE CODE, A LAW THAT GIVES CONSUMERS SPECIAL RIGHTS AND PROTECTIONS. AFTER CONSULTATION WITH AN ATTORNEY OF MY OWN SELECTION, I VOLUNTARILY CONSENT TO THIS WAIVER.

16. Governing law and disputes

16.1 Governing law. These Terms are governed by the laws of the State of Texas, without regard to conflict-of-law rules.

16.2 Venue. Except as provided in Section 16.4, disputes are resolved by arbitration and not in court. Any court action permitted by Section 16.4, or to enforce an arbitration award, must be brought only in the state or federal courts located in El Paso County, Texas, and each party consents to their jurisdiction.

16.3 Informal resolution first. Before filing a claim, a party will email the other a written description of the dispute and try in good faith to resolve it for 30 days.

16.4 Arbitration. Any dispute arising out of or relating to these Terms or the service will be resolved by binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules, before one arbitrator, seated in El Paso, Texas, under the Federal Arbitration Act. Claims may be brought only individually, not as a class or representative action. Either party may bring a qualifying claim in small-claims court or seek injunctive relief for misuse of intellectual property.

16.5 Time limit. To the extent permitted by law, any claim must be brought within two (2) years after it arises.

17. Changes to these Terms

We may update these Terms. We will post the updated Terms with a new effective date and email the area manager about material changes at least 30 days before they take effect. Continued use after the effective date means acceptance. Changes to fees follow Section 6.10.

18. General

18.1 Entire agreement. These Terms, the Privacy Policy, and any signed pilot or order agreement are the entire agreement on this subject.

18.2 Assignment; transfer to the LLC. The Shop may not assign these Terms without DiagLogic's written consent. DiagLogic may assign or transfer these Terms, the Shop's account and subscription, and its Shop Data, without the Shop's consent, (a) to DiagLogic AI LLC, a Texas limited liability company, upon its formation, or (b) to any successor to the business. After an assignment to DiagLogic AI LLC, the LLC will be the provider, and the Shop's billing may move to a Stripe account held by the LLC. DiagLogic will notify the area manager of the transfer by email.

18.3 Independent parties. The parties are independent contractors.

18.4 Severability; no waiver. If any provision is unenforceable, it will be enforced to the maximum extent allowed and the rest remain in effect. Failure to enforce a provision is not a waiver.

18.5 Force majeure. Neither party is liable for delays caused by events beyond its reasonable control, including internet, hosting, or AI-provider outages (this does not excuse payment).

18.6 Notices. Notices to DiagLogic go to diaglogicai.help@gmail.com. Notices to the Shop go to the area manager's email on the account.

18.7 Language. These Terms are written in English. If a translation (for example, Spanish) is provided, the English version controls.

19. Contact

diaglogicai.help@gmail.com